We care about your shopping experience and want to make sure you are fully satisfied with your purchase. Please review the following policy carefully before placing an order.

Return Policy

• Returns are accepted within 24 to 48 hours of delivery.
• Products must be unused, unwashed, and in their original condition and packaging with all tags intact.
• To request a return, customers must contact our Customer Support Team and share:
• Order number
• Reason for return
• Clear product images or unboxing video as proof

Return Shipping Charges

• If the return is initiated by the customer (due to change of mind, size issue, or dislike), the reverse pickup or courier fee will be paid by the customer.
• If the return is due to a damaged, defective, or wrong product received, the company will cover the return and replacement costs.

Damaged or Defective Products

• All damage or defect claims must be reported within 24 hours of receiving the parcel.
• An unboxing video (from start to end without cuts) is mandatory for any claim regarding damaged, defective, or missing items.
• Once verified by our Quality Control Team, a replacement will be dispatched within 2 to 3 working days at no additional cost.
• If a replacement item is unavailable, a refund or store credit will be issued.

Replacement Policy

• Replacements are offered only for:
• Damaged or defective products
• Wrong product sent
• Missing items in the parcel
• For replacements requested due to size or preference, both pickup and delivery charges will be borne by the customer.
• Replacement requests must be submitted within 48 hours of delivery along with required proof.

Missing or Incorrect Products

• Missing or incorrect items must be reported within 24 hours of delivery.
• Claims must include an unboxing video clearly showing the parcel opening and contents.
• Once approved, the missing or correct product will be sent within 2 to 3 working days as per the company SOP.

Refund Policy

• Refunds are processed only if:
• A replacement is not available, or
• The product cannot be repaired or exchanged.
• Refunds will be issued within 5 to 7 working days after confirmation via:
• Only Bank transfer.

Important SOPs & Conditions

• Unboxing video is mandatory for all claims (damage, missing, or incorrect items).
• Products returned without video proof will not be accepted.
• Size or color exchanges depend on stock availability.
• The company reserves the right to decline any claim not following the above procedures.
• Courier delays or third-party handling issues may occur.
• All reverse pickup or reshipping costs will apply unless the issue is verified as a company fault.